Privacy Policy

Last Updated: 01 March 2025

1. Introduction
Welcome to NAAP ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect
We may collect and process the following personal data:

• Personal Identifiers (e.g., name, email address, phone number)
• Account Information (e.g., username, password)
• Payment Information (e.g., billing details, transaction records)
• Usage Data (e.g., IP address, browser type, device information, pages visited)
• Communication Data (e.g., emails, chat messages, customer service interactions)

3. How We Collect Your Data
We collect data through:

• Direct interactions – when you register, purchase a product, or contact us
• Automated technologies – cookies, server logs, and analytics tools
• Third-party sources – social media platforms, service providers, and partners

4. How We Use Your Data
We process your data for the following purposes:

• To provide and manage our services
• To process transactions and payments
• To respond to customer queries and support requests
• To improve our website and services
• To comply with legal and regulatory obligations
• To send marketing communications (with your consent)

5. Legal Basis for Processing Data
Under UK GDPR, we rely on the following legal bases to process your personal data:

• Consent – when you have given clear permission
• Contractual Obligation – when processing is necessary for a contract
• Legal Compliance – when required by law
• Legitimate Interests – for purposes such as fraud prevention, security, or service improvement

6. Data Sharing and Disclosure
We do not sell your data. However, we may share your data with:

• Service Providers (e.g., payment processors, hosting providers, analytics services)
• Legal and Regulatory Authorities (when required by law)
• Business Transfers (if we sell or merge our business)

7. International Data Transfers
If your data is transferred outside the UK, we ensure adequate protection measures, such as UK-approved Standard Contractual Clauses (SCCs) or equivalent safeguards.

8. Data Retention
We retain personal data only as long as necessary for the purposes stated in this policy, or as required by law. When no longer needed, data is securely deleted or anonymised.

9. Your Rights
Under UK GDPR, you have the right to:

• Access – request copies of your personal data
• Rectification – correct inaccurate or incomplete data
• Erasure – request deletion of your data (subject to legal exceptions)
• Restriction – limit processing of your data
• Objection – object to processing for marketing or legitimate interests
• Data Portability – request transfer of your data to another organisation
• Withdraw Consent – withdraw consent for data processing at any time

To exercise your rights, please contact us at support@alienatedparents.info.

10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences via your browser settings. For more details, see our Cookie Policy.

11. Security Measures
We implement security measures to protect your personal data from unauthorised access, loss, or misuse. However, no system is entirely secure, and we advise caution when sharing information online.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via our website or direct notifications.